Customer Care
PROCASES aim to offer excellent levels of customer service. We have a seamless design, creation and delivery system for our products. Plus, we constantly ask our customers’ opinion and monitor staff performance to see how we can improve further. Precisa want you to be completely satisfied with your products. Our returns policy makes the process simple.
Returns policy
 
Refunds and exchange procedure
For beauty products' refunds and exchanges, please email sales@procases.com.cn (within 30 days of the date of your order delivery). It is important to note:
• Precisa products must be returned in the same condition you received them with all labels and original packaging.
• Once we receive the returned products, we will check thoroughly to make sure they are unused.
• It may take 10 - 14 days to refund your purchase from the date your items arrive to us (or provide replacement based on negotiation).
• We will not refund any additional charges for delivery.
• Please remember to provide your full contact details and address.
• We can only refund to the original card (or bank account) used to make the original products purchase. We never refund an order placed with us to a different card or bank account.
Returns procedure
If you have any other reason to return our beauty products, please email sales@procases.com.cn with:
• Your email address.
• Your order number (if appropriate).
• A brief description of the issue in your email.
• Proof of purchase to verify your order.
Our service team will then promptly research your request within 48 hours and give you a returns address. Please note:
• Items must be returned in the same condition you received them with proof of purchase, all labels and original packaging.
• Once we receive the returned products, we will check thoroughly to make sure they are unused.
• It may take 10 - 14 days to refund your purchase from the date your items arrive to us (or the supplier).
Damaged goods
Please email sales@procases.com.cn within 7 days if you find a fault or defect with any beauty product you have received. Once returned to us, we will either exchange the item or refund your purchase accordingly.